Caseworker

About Mobile Info Team

Mobile Info Team is determined to work towards a future where people on the move in Greece have fair access to asylum and are treated with the respect their humanity deserves. We do this by providing people on the move with vital information, clarification and assistance for the entire duration of their asylum procedure.

We provide support in several ways:

• Through the provision of general information on our website and Facebook page, people on the move are kept accurately informed about new developments and changes to the Greek asylum system, integration measures, family reunification procedures and more.

• The provision of individual information offers people on the move access to tailored information regarding their specific situation. We respond to any questions they may have, communicating through Facebook messenger, WhatsApp, email and during our twice-weekly in-person information sessions in 5 languages - Arabic, Farsi, Urdu, English and French.

• Our full-time lawyer and senior caseworkers also provide individual in-depth case support to individuals whose legal issues are particularly complex and necessitate special attention and the allocation of further resources.

• We advocate for the rights of people on the move, by collecting testimonies, publishing reports, and engaging with other actors in order to put the protection and promotion of human rights on the European political agenda and change key obstacles faced by asylum seekers and refugees in Greece.

What we offer

• A challenging and fulfilling work experience with beneficiaries and other actors involved in the asylum and migration context in Northern Greece

• Training and development opportunities

• You will gain in-depth knowledge of asylum procedures in Greece and family reunification processes

• As a long-term volunteer, you will be heavily involved in all aspects of our casework, have your own caseload and over time gain a higher level of responsibility

• To facilitate your time here, we offer a compensation of 400 Euros per month

About the role 

As a Caseworker, you will support the individual information provision by:

• Providing tailored (legal) advice to inquiries we receive on our WhatsApp and Facebook hotlines and during our in-person information sessions;

• Working in close collaboration with our translator team to reply to inquiries;

• Keeping up to date with relevant legal topics, such as refugee law, Greek asylum procedure and European asylum law

What we are looking for

• A dedicated, compassionate individual with a strong interest in human rights, specifically regarding issues affecting people on the move

• Preference will be given to people who can demonstrate prior experience in asylum law or who have worked in the refugee sector. Knowledge of the Greek refugee context is not required but is an asset

• Strong professional ethics 

• Fluency in English and excellent written and verbal communication skills. Additional competence in French, Greek, Arabic, Farsi/Dari or Urdu is considered an asset

• Experience in working with translators is an asset

• To be able to offer continuity to the people we support, we are looking for a commitment of at least 6 months. Strong preference will be given to candidates who are able to commit to longer.

• The role is based in Thessaloniki, and you must be eligible to reside and work in the EU / Greece

How to apply

If you are interested, please send a CV and short motivation letter to contact@mobileinfoteam.org. Please specify the period you are available and give your consent for storing your personal data for recruitment purposes in the email.

As part of our safe recruitment policy all successful candidates will be asked for contact details of at least 2 references and will need to submit a police record check prior to commencing their role at Mobile Info team.